Clinical Service Lead
NHS Lanarkshire Health Board
“Lanarkshire have been so impressed with the capacity and capability the digital C19-YRS system brings to our Long Covid Rehabilitation Pathway. Since adoption, people with Long Covid have their initial screening three weeks faster, on average, meaning they are triaged and added to the waiting list 3 weeks sooner.
Administration report a 90% reduction in time spent supporting screening. Clinicians have easy access to questionnaires and summary reports with a 50% reduction in the time taken to triage each person.
Most importantly, our people with Long Covid on the pathway are spending less time and precious energy to complete the questionnaires. They have access to their own data and can track their own progress – this supports shared decision making regarding care planning, thus really helping the pathway optimise person-centred care. People with Long Covid also have easy access to evidence-based, self-management resources and information.
The platform is intuitive to use for all concerned and there are multiple options for people who may have issues with digital access and literacy. There has been ample opportunity to tailor the platform to the needs of our service – changes have been quick and well-supported.
On a population level, the data the system generates is crucial to build an understanding of the needs of people with Long Covid and evaluate whether our pathway is having an impact. This in turn informs the strategic direction of support for people with Long Covid in Lanarkshire, and across Scotland. The import and potential of a national dataset for Long Covid in Scotland cannot be overemphasised.”
Long Covid Patient
“I found the app easy to download and very user friendly. I’m looking forward to using it more and intrigued as to the next step, hoping it will help me to get the right support and care.”
Northern Care Alliance NHS Foundation Trust
“There had been very little digital development to support us dealing with long Covid, so we were keen to get involved in this research project. The C19-YRS was a good approach to support our initial assessments of patients and gave us a good holistic view, but it was tiring for patients, so we started looking into the app.
“It’s great to have been involved in developing the app and our patients told us they wanted it too.
“It will really help patients visualise their progress and let them have informed discussions with their clinician. It will also increase GP knowledge around the progress their patients are making as we can send information electronically to them too.
“It will also help the research agenda, as long Covid is so new we don’t know to what extent people will suffer and how long it will take them to recover. We can contribute to national and local research and also improve our local knowledge to make sure we have the right people in the right service to support our patients.”
Cambridge and Peterborough NHS Foundation Trust
“The C19 APP has literally been a game-changer, reducing the patient’s waiting time massively.
The APP is user friendly and generally patients complete their YRS on the day we send the APP info out, resulting in their waiting time being reduced for their virtual appointment by at least 10-14 days.
The patient information is so easy to take from the C19 and add on to SystmOne and when we then require them to complete other measures it’s a super easy process to log back into the APP and amend which requirements we need next from them. Postage and printing time and costs have been reduced massively, saving us several hours of work each week printing letters, posting out the YRS, asking patients to return it to us in an SAE and then having to scan the paper copy on to SystmOne.
Any technical queries are answered and addressed in a very timely manner and ELAROS is so accessible and knowledgeable.”
Community Advanced Practitioner
Airedale NHS Foundation Trust
“From experience in the first wave, 88 patients were screened by phone by a member of the trust totalling on average of 1 hour each. With the number potentially now totalling a minimum of 10x this and with the need to complete 3x per patient the time taken and cost to the trust will be extensive.”
“On average the app takes clinicians 10 minutes or less to complete an assessment with patients.”